General Terms & Conditions
Products and services listed on this website and our other market places are in Canadian dollars unless otherwise stated. Our website does offer currency conversion to and from USD.
Orders may be placed on our website and other sales platforms. No orders will be fulfilled until payment has been received unless otherwise agreed upon. We reserve the right to cancel your order and refund the amounts paid prior to processing & shipping your order.
Our two primary carriers are Canada Post and the United States Parcel Service (USPS). We may also ship your order through other professional carriers in our network. International ordered may be shipped by more than one carrier to arrive at the destination. Sussex Beard Oil Merchants is not responsible for customs clearance, duties or fees. All international orders are shipped with the required information for customs to identify us as the shipper, you as the receiver, the contents of the parcel and the dollar value of the parcel in Canadian dollars. We are not responsible for lost packages, address that is undeliverable, damages from shipping or customs, or refusal by customs to permit the package to continue to its destination.
Shipping insurance is available on most orders. All orders by Canada Post within Canada are shipped with up to $100 coverage through Canada Post (on insurable goods). These orders come with tracking information as well. Should you have a problem with your package not being delivered or broken or damaged products we will initiate an investigation with Canada Post.
All sales are final and non-refundable. If your product is damaged or defective, please contact us by email at [email protected] so we can replace the defective product. If it was damaged by shipping, our shipping policy applies and we will start a claim with the carrier so we can replace your product (if applicable with the chosen carrier).
Returns must be approved in advance on a case by case basis. If your product is damaged or otherwise not satisfactory, please contact us so we can send a replacement.
Who we are
Sussex Beard Oil Merchants
51 Wheeler Road
Four Corners, NB
Our primary website address is https://sussexbeard.com We may be contacted at https://sussexbeard.com/contact-sussex-beard-oil/
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We collect analytical information about our website users. The data we collect is for reporting only, and no personally identifiable information is stored.
Who we share your data with.
We do not share your data with any third party. Except where necessary for services rendered (shipping for example), comment & review checks, website user analytics.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.