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All orders are shipped with Canada Post/USPS, UPS, Purolator, or Local courier. We’ll choose the best shipping option based on your destination. Tracking information is available for most shipping services, with the exception of Small Packet US (Canada Post/USPS).
While we strive to ship most orders the next business day, delays can happen occasionally. When your order ships you will receive an order update email with tracking information (if applicable). If you’re unsure about the status of your order, you can check the status on the My Account page or contact us.
Due to the nature of our products, we do not accept returns. If there is a problem with your order, please get in touch with us so we can correct it.
The satisfaction of our customers is very important to us, please let us know as soon as you receive your order if there are any problems with it.
Very happy with my purchase; I have looking for a beard brush for a while! It’s exactly what I was looking for. The travel kit is an added bonus. I will be purchasing from your site again!